At Avelyn & Co, your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
To start a return, please contact us at info@avelynco.com with your order number and reason for return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure your return arrives safely.
Please inspect your order upon reception and contact us immediately at info@avelynco.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible. Please include photos of the damaged or incorrect item in your email.
The following items cannot be returned:
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 14 business days have passed since we approved your return and you have not received your refund, please contact us at info@avelynco.com.
Store name: Avelyn & Co
Company name: PBventures
Company address: Sanderboutlaan 80, 6171BE Stein, The Netherlands
KVK number: 76558126
VAT number: NL003090740B06
Phone: +61 480 009 768
Email: info@avelynco.com
Support hours: Monday to Friday | 9:00 AM – 6:00 PM (AEST)
We aim to respond to your inquiries within 24 hours.
For details on shipping times and costs, see our Shipping Policy. For payment methods and billing, see our Payment Policy. By making a purchase you agree to our Terms of Service and Privacy Policy.