We currently ship to Australia only.

We offer free standard shipping on all orders. No minimum purchase required.

Orders are processed within 2–3 business days (Monday to Friday, excluding public holidays). Estimated delivery time after processing is 8–9 business days.

You will receive a confirmation email with tracking details once your order is on its way.

Once your order has shipped, you will receive an email with your tracking details so you can follow your delivery every step of the way.

Unfortunately we do not ship to PO Boxes, parcel lockers, or restricted addresses.

We accept Shop Pay, Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay.

All transactions are processed securely through Shopify Payments.

All transactions are processed securely through Shopify Payments using SSL encryption. We never store or have access to your full payment details.

Please check your spam or junk folder first. If it is not there, feel free to contact us at info@avelynco.com and we will sort it out right away.

We process orders quickly to get them to you as soon as possible. Once an order has been processed it can unfortunately no longer be cancelled.

Please double-check your details before confirming your purchase.

You can return items within 30 days of delivery, as long as they are unused, undamaged, and in their original packaging.

Simply reach out to us at info@avelynco.com with your order number and we will guide you through the process. Please do not send items back without prior approval.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return reaches us safely.

Once your return is received and approved, your refund will be processed within 10 business days to your original payment method.

Your bank may take a little additional time to reflect this.

We do not offer direct exchanges. Simply return your original item and place a new order for the item you would like instead.

Please contact us at info@avelynco.com with your order number and a photo of the item and we will resolve it as quickly as possible.

It depends on the product. Wall sconces and ceiling lights that require hardwiring should be installed by a qualified electrician.

Battery-operated and plug-in lights can be installed without professional help. Each product page includes installation information specific to that product.

Please check the individual product page for details on whether bulbs are included. This varies per product and is clearly stated in the product description.

Yes. All products in our store are compatible with Australian power standards (230V / 50Hz). Please refer to the product specifications on each product page for full technical details.

We work to ensure our product photos accurately represent each item including colour and finish. Please note that colours may appear slightly different depending on your screen settings.

If you have any questions about a specific product, contact us before ordering at info@avelynco.com.

You can reach us at info@avelynco.com or +61 480 009 768. We aim to respond within 24 hours.

Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (AEST).